At Textr, we prioritize a smooth and efficient shipping process for your SIM card. Here’s a streamlined guide to our shipping policy, ensuring you know exactly what to expect:
Fast Dispatch
Quick Shipping: We ship your SIM card within 2 business days after payment confirmation.
Email Notification: You’ll receive an email as soon as your SIM card is on its way.
Delivery During Holidays
Possible Delays: During the holiday season, shipping might take a little longer than usual. To make sure your items arrive on time, we recommend ordering them well before the holiday rush. Thank you for your patience and understanding. If you have any questions or need help, our customer service team is always here to assist you.
Where We Ship
Shipping Locations: We currently ship to mainland China, the United States, and Canada.
Accuracy is Key
Your Information Matters: Please provide precise shipping details to avoid any complications.
Change Before Shipping: You can modify your shipping information before the SIM card is dispatched.
No Changes Post-Shipping: Once shipped, changes can’t be made. Incorrect details can’t be rectified, and we can’t offer returns or refunds in such cases. Changes after shipping may incur additional costs.
How We Ship
Partnering With Experts: A third-party service handles our shipping.
Tracking Information: Shipments might not always have a tracking number.
Delivery Time: We strive for timely delivery but can’t promise exact dates due to third-party handling.
After Your SIM Arrives
SIM Activation: Your SIM card’s ICCID is updated in your Textr eSIM account when shipped. Follow our easy instructions for iOS or Android to activate it.
Stay Updated
Order Status: Track your SIM card's order status in the “My Orders” section under “Settings” in your Textr eSIM account.
Need More Info?
Returns and Refunds: Check our Returns/Refund Policy for more details.
For additional support or questions about our shipping process, don't hesitate to contact our customer service. At Textr, we're committed to ensuring your SIM card arrives safely and promptly.
