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Knowledge base

  • About Textr eSIM

    About Textr eSIM

    Accessing 4G mobile data with local rates in over 130 countries. Affordable Internet wherever You Go.

  • Using Textr eSIM & Data Plan

    Using Textr eSIM & Data Plan

    A comprehensive guide to install Textr eSIM on your devices and access international data plans.

  • Payment & Billing

    Payment & Billing

    Stay connected and in control of your expenses with our easy payment and billing options.

  • Promotional Program

    Promotional Program

    Join Textr eSIM promotional programs, you can earn free credits, referral bonus, free giveaways and more.

  • FAQ & Troubleshooting

    FAQ & Troubleshooting

    Get answers to frequently asked questions and troubleshooting tips for Textr eSIM.

Frequently Viewed Articles

  • How Can I Install An eSIM on Android Devices

    After you check your iPhone or iPad is eSIM compatible and network unlocked, you can prepare to install an eSIM. For successful installation and setup of your eSIM, you should have a stable internet connection, preferably WiFi. Installation interface may vary on different Android devices. Let’s take Google Pixel 6 as an example to see how to install an eSIM. There are two ways you can install a Textr eSIM on Android devices. You can choose either QR code eSIM installation or Manual eSIM installation. Set up Guide for Android For both of the ways, you need to do 3 steps first: Step 1: Open Settings and go to Network & Internet. Step 2: Tap on the + icon next to the Network Internet or SIMs to add your new eSIM. Step 3: Tap on Download a SIM instead? and press Next. Then you can choose the way of installation: QR Code eSIM Installation: You can find the QR Code in your Textr eSIM account or in the order confirmation email. Print out or display the QR Code on another device, then scan the QR Code. Manual eSIM Installation: Tap on Need help, then click Enter it Manually, then enter SM-DP + Address & Activation code. You can find the information on Textr eSIM account. When you are ready to use data, you can choose Textr Line 1 to access data. Toggle on Use SIM, then enable Mobile Data and Roaming. Got questions? Feel free to contact our support team, we are here to help you.

  • How Can I Install An eSIM on iPhone or iPad

    After you check your iPhone or iPad is eSIM compatible and network unlocked, you can prepare to install an eSIM. For successful installation and setup of your eSIM, you should have a stable internet connection, preferably WiFi. With iPhone 13 and later, you can use either two active eSIMs or a physical SIM and an eSIM. Other models may only support one eSIM at a time. Get Started Step 1: Open Settings on your iOS device. Step 2: Tap on Cellular. Step 3: Tap on Add eSIM. There are two ways you can install a Textr eSIM on iPhone or iPad. You can choose either QR code eSIM installation or Manual eSIM installation. QR Code eSIM Installation Step 1: Print out or display the QR Code on another device. You can find Textr eSIM QR code when purchasing your plan: Go to Textr eSIM webpage and click My Data Plans, then click Valid to find your valid plans. Follow the instructions and click QR Code to get the QR Code for eSIM Installation. Step 2: After you get the QR code, scan the QR Code in the Scan QR code page. Wait here for a while, the system will inform you when your eSIM is added to your phone. Manual eSIM Installation Step 1: Press Enter Details Manually at the bottom of the Scan QR code page Step 2: Input the SM-DP + Address and the Activation code into the Enter Activation Code page. Step 3: Wait for a while, the system will inform you when your eSIM is added to your phone. Label Your eSIM as Textr Line 1 Step 1: In the cellular page, tap the eSIM you just activated under the SIMs column. Step 2: Tap Cellular Plan Label on the top. Step 3: Label your eSIM as Textr Line 1 (or any other name you prefer). For iOS15 or Older Version User Set up a Default Line for texting, calling, iMessage and Facetime. Please be aware that Textr eSIM does not come with a phone number for texting and calling services. Choose a Default Line to access cellular data: Select Textr Line 1 if you want to use it now. Select Primary if you want to save Textr eSIM for later. Your data plan will not start until you connect to the local networks. How to Activate Your installed eSIM Step 1: Toggle on Turn On This Line and Data Roaming for Textr Line 1. Step 2: Go to Cellular Data. Step 3: Choose Textr Line 1 to consume data. It may take up to 10 minutes to connect. Got questions? Feel free to contact our support team, we are here to help you.

  • What Devices Support eSIM

    Whatever operating system you use, you should check if your devices are carrier-unlocked and eSIM-compatible. A device is considered locked means you can only use SIM cards provided by a specific carrier. In order to use eSIMs, your devices should be carrier-unlocked, that means you can use SIM cards from any carrier. In addition, please check the list below to ensure your devices support eSIMs. As more eSIM-compatible devices are released, this list will continually expand. iOS System Apple iPhone 14 Pro Max iPhone 14 Pro iPhone 14 Plus iPhone 14 iPhone 13 Pro Max iPhone 13 Pro iPhone 13 mini iPhone 13 iPhone 12 Pro Max iPhone 12 Pro iPhone 12 mini iPhone 12 iPhone 11 Pro Max iPhone 11 Pro iPhone 11 iPhone XS iPhone XS Max iPhone XR iPhone SE (2022) Phone SE (2020) iPad Pro 11" (3rd Gen) iPad Pro 11" (2nd Gen) iPad Pro 11" (1st Gen) iPad Pro 12.9" (5th Gen) iPad Pro 12.9" (4th Gen) iPad Pro 12.9" (3rd Gen) iPad Air (4th Gen) iPad Air (3rd Gen) iPad (9th Gen) iPad (8th Gen) iPad (7th Gen) iPad mini (6th Gen) iPad mini (5th Gen) Note:  All iPhone and iPad devices purchased from Mainland China cannot support eSIMs. Most iPhone and iPad purchased from Hong Kong and Macao don't support eSIM except iPhone 13 mini, iPhone 12 mini, iPhone SE 2020, and iPhone XS support eSIMs. The US Version of iPhone 13, iPhone 14 Plus, iPhone 14 Pro, and iPhone 14 Pro Max can only support eSIMs. iPhone 13 and iPhone 14 models can support two eSIMs at the same time. iPad without WiFi + Cellular features cannot support eSIMs. Suggested iOS version: iOS 13.3 or later. Android System Samsung Samsung Galaxy S23 Ultra Samsung Galaxy S23 Samsung Galaxy S23+ Samsung Galaxy Fold Samsung Galaxy Note20 Samsung Galaxy Note20+ Samsung Galaxy Note20 Ultra Samsung Galaxy S22 Samsung Galaxy S22+ Samsung Galaxy S22 Ultra Samsung Galaxy S21 5G Samsung Galaxy S21+ 5G Samsung Galaxy S21 Ultra 5G Samsung Galaxy S20 Samsung Galaxy S20+ Samsung Galaxy S20 Ultra Samsung Galaxy Z Flip Samsung Galaxy Z Fold 2 Samsung Galaxy Z Fold 3 5G Samsung Galaxy Z Fold 4 Samsung Galaxy Z Flip 3 5G Fold Samsung Galaxy Z Flip 3 5G Samsung Galaxy Z Flip 4 Google Google Pixel 7 Pro Google Pixel 7 Google Pixel 6 Pro Google Pixel 6 Google Pixel 6a Google Pixel 5a Google Pixel 5 Google Pixel 4 Google Pixel 4a Google Pixel 4 XL Google Pixel 3 Google Pixel 3 XL Google Pixel 3a Google Pixel 3a XL Huawei Huawei P40 Huawei P40 Pro Huawei Mate 40 Pro Honor HONOR Magic 3 HONOR Magic 3 Pro HONOR Magic 3 Pro+ HONOR 50 Oppo Oppo Find X3 Pro Oppo Find X5 Oppo Find X5 Pro Oppo Reno 5 A Oppo A55s 5G Oppo Reno 6 Pro 5G Xiaomi Xiaomi 12T Pro Motorola Motorola Razr Motorola Razr 5G Xperia Xperia 10 III Lite Xperia 1 IV Xperia 10 IV Rakuten Rakuten Mini Rakuten Big-S Rakuten Big Nuu X5 Fairphone Fairphone 4 Gemini Gemini PDA Sharp AQUOS sense4 lite Aquos Sense6s Surface Duo Vivo X80 Hammer HAMMER Explorer PRO HAMMER Blade 3 HAMMER Blade 5G myPhone NOW eSIM Note: All Samsung S20 FE/S21 cannot support eSIMs. Most Samsung devices purchased from South Korea cannot support eSIMs except Samsung Galaxy Z Flip4 and Samsung Galaxy Z Fold 4. The US version of Samsung S20/S2, Galaxy Z Flip 5G,  Samsung Note 20 Ultra and Samsung Galaxy Z Fold 2 cannot support eSIMs. Hong Kong versions of Samsung Note 20 Ultra and Samsung Galaxy Z Fold 2 cannot support eSIMs. Google Pixel 3a purchased from South East Asia cannot support eSIMs. Google Pixel 3 purchased from Australia, Taiwan, and Japan cannot support eSIMs. Google Pixel 3 purchased from American or Canadian carriers cannot support eSIMs. Huawei P40 Pro+ and P50 Pro cannot support eSIMs. Windows System Dell Dell Latitude 7210 Dell Latitude 9410 Dell Latitude 7310 Dell Latitude 7320 Dell Latitude 7410 Dell Latitude 9420 Dell Latitude 9510 Dell Latitude 5410 Dell Latitude 5420 Dell Latitude 5411 Dell Latitude 5511 Lenovo ThinkPad X1 Titanium Yoga 2 in 1 ThinkPad X1 Carbon Gen 9 ThinkPad X1 Fold ThinkPad X1 Nano ThinkPad X12 Detachable Lenovo Ideapad Flex 5G Lenovo Yoga C630 Lenovo Miix 630 Lenovo X1 Fold Lenovo Yoga 520 Lenovo Yoga 720 laptops HP HP Elite Dragonfly G2 HP Elite Folio 13 HP Elitebook G5 HP Probook G5 HP Zbook G5 HP Spectre Folio 13 HP Spectre x360 Surface Surface Pro 9 Surface Pro 8 Surface Go 2 New Surface Pro 7+ Surface Pro LTE Surface Pro X Surface Pro 5 LTE Advanced Acer Acer Spin 7 Acer Swift 3 Acer Swift 7 TravelMate P2 TravelMate Spin P4 TravelMate P6 Asus Asus Mini Transforme T103HAF Asus NovaGo TP370QL Asus Transbook Mini Asus VivoBook Flip 14 TP401NA Panasonic Panasonic Toughbook G2 Samsung Samsung Galaxy Book 2 VAIO VAIO Series 11 VAIO Series 13 VAIO Pro PF VAIO Pro PG Can’t find your devices on the list?  We provide free device check tools to help you check whether your devices are eSIM-compatible.

  • Terms of Use About Textr eSIM Credit

    Textr eSIM may offer credit in exchange for participating in referral programs or as part of promotions, subject to the following terms of use: The credit shall expire within one year following the date of the assignment. Only one credit option can be used per purchase, and the remaining balance of each credit option will not be carried over. Credit cannot be used with a referral/promo code. Any purchases made using credit shall be final. Textr eSIM credit is non-refundable, non-transferable, and non-cashable. Textr eSIM reserves the right to disqualify any users at any time from using credit if they do not comply with Textr Terms and Conditions and Textr eSIM Policy.

  • How Can I Use Textr eSIM

    Textr eSIM is available on website, iOS app and Android app. You can shop data plans online or download Textr eSIM apps. Using Textr eSIM takes only 4 steps. Let’s figure it out together. 1. Check If Your Devices Support eSIM Whatever operating system you use, you should check if your devices are carrier-unlocked and eSIM-compatible. Carrier-unlocked means you can use SIM cards from any carrier. Also, please ensure your devices support eSIMs. Here is a list of eSIM-compatible devices, or you can self-check from the below links: Self-check iOS devices Self-check Android devices 2. Get A New Data Plan When you are ready to use eSIM, you can purchase a data plan. Sign up for a Textr eSIM account, or log in if you already have an account. You can choose a data plan by country or region. For example, if you purchase a United States data plan, you can only connect to the local networks in the United States. With a Europe regional plan, you can access data for multiple countries. After selecting your preferred data plan, you will arrive at the checkout page. If your payment is completed, you can install the eSIM on your device. 3. Install Your eSIM After you purchase a data plan, you can install the eSIM on your device. You can find how to install an eSIM on the eSIM Installation Guide: iOS & Android. Installing an eSIM will not initiate your data plan unless you enable the Textr Line and connect to local networks. So, we encourage you to install an eSIM in advance. eSIM can only be installed once. We suggest you do not remove eSIM from your device if you want to use it in the future. 4. Activate Your Plan and Access data When you are ready to use data, you can activate your data plan. Switch your cellular data plan to Textr Line, and enable the data roaming on your device. Then, you can enjoy your moment to chat, share and surf the Internet. Got questions? Feel free to contact our support team, we are here to help you.

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